This event, our fourth annual customer conference, was part of our continued customer-focused activities within CEER. A main target audience was national consumer bodies.
This year’s Customer Conference was centred around the European Commission’s recently published Retail Market Communication and our own CEER paper on well-functioning retail energy markets
One breakout was dedicated to strengthening the relationship between regulators and consumer bodies. Another facilitated efforts to improve the comparability of offers. Session 3 focused on competition and the consumers while the fourth and final session addressed the important issue of innovation – an issue which is very much linked to our ongoing work on distribution system operators.