This event, our fourth annual customer conference, is part of our continued customer-focused activities within CEER. A main target audience is national consumer bodies.
This year’s Customer Conference will be centred around the European Commission’s recently published Retail Market Communication and our own (soon to be published) CEER paper on well-functioning retail energy markets
One breakout is dedicated to strengthening the relationship between regulators and consumer bodies. Another will facilitate efforts to improve the comparability of offers. Session 3 will focus on competition and the consumers while the fourth and final session addresses the important issue of innovation – an issue which is very much linked to our ongoing work on distribution system operators.