CEER Report on the Implementation of the 2020 Vision by its Supporters
Ref: C14-SC-30-03, 5 November 2014

This document (C14-SC-30-04) represents CEER’s first assessment of the level of implementation of the 2020 Vision for Europe's Energy Customers by its supporters. Its aim is to sum up the responses provided by the supporters of the 2020 Vision to a questionnaire sent by CEER (this questionnaire can be found in Annex 3) before CEER's 3rd Annual Conference on Energy Customers which took place on 18th June 2014.

Advice on the quality of electricity and gas distribution services
Ref. C14-RMF-62-04, 21 October 2014

This CEER document presents recommendations from a customer perspective on regulating the quality of distribution services by the DSO, with a focus on connection, disconnection and maintenance. The recommendations relate to the quality levels of services provided to household customers. They do not focus on technical requirements. The recommendations set long-term targets that are ambitious but remain realistic because they represent existing practices in some Member States. Implementation of the recommendations should take account of the costs and benefits incurred by DSOs or other market players which ultimately will be passed through to customers.

To view the consultation documents including the evaluation of responses and stakeholder responses, please click here.