ERGEG Customer Information Handbook
Ref. E06-CPR-04-03, 6 December 2006

In the framework of the opening of residential electricity and natural gas markets for all European countries from 1 July 2007, ERGEG carried out a survey on Pre-Contractual Information (PCI). The main results of this survey can be found in this Handbook. The Handbook puts forward good practices (such as tariff calculators) for customers from the experience of regulators in countries that had already opened their residential market to competition.

ERGEG Best Practice Propositions on Customer Issues - July 2006

ERGEG, following a public consultation process, has issued three Best Practice Propositions whose purpose is to assist with the practical implementation of the Electricity (2003/54/EC) and Natural Gas (2003/55/EC) Directives by energy companies. The propositions deal with switching supplier, customer protection and transparency of prices.

Best Practice Proposition Transparency of Prices 21 July 2006

Best Practice Proposition Supplier Switching Process 21 July 2006

Best Practice Proposition Customer Protection 21 July 2006

Press Release - Best Practice Propositions