Ref: C19-CEM-120-03, 7 August 2019 This CEER report provides case studies on already-existing national solutions regarding the empowerment of consumer rights in the Directive. The seven case studies address issues that arise throughout the consumer’s energy “life cycle”, beginning with pre-contractual information to contracting and billing to switching suppliers.
Ref: C19-IRM-16-04, 22 July 2019 This CEER report seeks to contribute to a heightened awareness and understanding of the new provisions adopted in the recast Electricity Directive, with a view to facilitating their implementation and application by NRAs, policy-makers, market actors and consumers. The report focuses on three topics in the Directive: lessons learnt relating to on-demand smart meter roll-outs, dynamic prices and data exchange and interoperability. Read more … Citizens’ Q&A