Ref: C21-IRM/DS-45-03, 20 December 2022 Drawing from the CEER’s and the European Consumer Organisation´s (BEUC’s) “2030 Vision for Energy Consumers: LET´S ASPIRE!”, this paper presents CEER’s views on digitalisation challenges facing retail markets, putting forward recommendations on how to overcome them. The paper also provides supporting case studies to provide empirical examples. Read more...Citizens’ Q&A
12 December 2022 In a common effort supported and initiated by the European Commission, CEER, BEUC, Eurelectric, Eurogas, EER, EU DSO Entity, E.DSO, GEODE and CEDEC encourage companies, regulators and consumer organisations to continue implementing concrete consumer support measures, in order to shield consumers from the worst effects of the energy crisis within the European Union at least until March 2023.
For a more complete understanding of the "Bonus sociale" programme in Italy, mentioned in the declaration, please see the description below:
Bonus sociale is a lump sum reduction of bills for customers below a given threshold of a socio-economic index defined as a function of actual income, asset ownership and family conditions, designed to protect vulnerable electricity and gas customers. During the current energy crisis, the bonus sociale has been significantly enhanced. First, the threshold used to identify beneficiaries has been progressively increased, so that a notably higher number of customers have been able to benefit from the financial support. Second, starting from Q3 2021, also the amount of the lump sum has been increased to the extent that, as a result, vulnerable customers receiving the bonus sociale have been to a large extent protected from the price increases.
Ref: C22-CEM-147-03, 4 August 2022 This is the second update of the CEER Guidelines of Good Practice for Future-proof Comparison Tools. This report puts forward a set of 20 updated recommendations on best market practices concerning energy price comparison tools. Read more...Citizens’ Q&A
Ref: C21-RMR-26-04-01, 23 February 2022 This is the third status report done by CEER, with the present report based on data from the self-assessment performed in 23 European countries. The main purpose is to share experiences and showcase the progress in establishing well-functioning retail markets in 2025. Read more … Citizens’ Q&A