Customers and Retail Markets Working Group (CRM WG)

In 2020, monitoring consumer protection and competitive retail markets will continue to be a major focus of CEER Customers and Retail Markets Working Group (CRM WG), with an emphasis on enabling consumers to engage more effectively in energy markets and energy regulation issues.

In particular, we will examine:

CRM WG has five work streams:
1. Customer Empowerment Work Stream (CEM WS).
2. Innovation and Retail Markets Work Stream (IRM WS).
3. Monitoring Consumer Empowerment Work Stream (MCE WS).
4. Monitoring Retail Markets Work Stream (MRM WS).
5. Retail Market Roadmap Work Stream (RMR WS).