Quality of supply can be measured by the number and duration of power cuts, the power surges or dips which affect our electronic equipment, or the timeliness and efficiency of the customer service provided by electricity companies.
The 5th CEER Benchmarking Report on the Quality of Electricity Supply (2011) provides extensive data from 26 European countries including, for the first time, a dedicated Annex on the Energy Community (of South East Europe) and case studies on Switzerland.
Why does CEER monitor the quality of electricity supply?
CEER promotes competitive EU energy markets so that consumers get fair prices, good choice and the best quality of supply possible. In benchmarking and documenting the quality of electricity supply, CEER aims to spreads best practice on quality of supply regulation including incentive/penalty regimes. The report, just published on www.ceer.eu, is the 5th in a series of benchmarking reports conducted by CEER since 2011.
What is in the report?
The 5th Benchmarking Report addresses the three major aspects of quality of electricity supply:
(1) The availability of electricity (continuity of supply);
(2) Its technical properties (voltage quality); and
(3) The speed and accuracy with which customer requests are handled (commercial
Packed with data and figures, this 5th Benchmarking Report analyses progress since the last edition (4th Report) in 2008. We are pleased that this 5th Report includes information from 10 new countries, with several case studies on Switzerland and a dedicated Annex on the quality of supply in the 9 Energy Community contracting parties.
The 5th Benchmarking Report points to remarkable improvements in continuity of supply across Europe (helped in no small way by the collective work of regulators through CEER). The report shows how quality/incentive regulation is an important tool which aims to strike the right balance between cost efficiency and quality of supply. It also provides recommendations for further improvements in the regulation of the quality of electricity supply.