CEER Customer Conference: Consumers as Key Energy Market Players

11 July 2016Charlemagne Building, Rue de la Loi 170, 1000 Brussels, room: de Gasperi


CEER's Annual Customer Conference represented our focus on customers within CEER. Its aim was to further strengthen the collaboration between National Regulatory Authorities (NRAs) and consumer bodies and to exchange views and experiences with relevant stakeholders on the most prominent consumer issues.

"Consumers as key energy market players" were the central focus of the 2016 CEER Customer Conference, which presents an opportunity to concentrate on the actions needed to deliver the Energy Union "New Deal" to consumers.

Participants explored the ways in which consumers themselves can contribute to the energy transition by taking on a more active role in the market. For this change to take place, consumers must be aware of the existing possibilities and empowered to actively engage.  

The event took the format of interactive panel discussions focusing on three key steps: listening to consumers; empowering consumers; and engaging consumers to play an active role as key energy market players.

CEER Draft Work Programme 2017

European Commission Vice President Sefcovic's speech

Maximising consumer participation and trust in energy markets
Ms Monique Goyens - BEUC

Consumer Markets Scoreboard 2016 - Energy Markets
Mr Dan Dionisie - European Commission

CEER Consumer-Focused Deliverables
Mr Andrew Ebrill - CEER

Gadgets and apps for smarter energy homes - opportunities and risks for consumers
Mr Philip Lewis - VaasaETT

Concluding remarks by Marie-Pierre Fauconnier


Lord Mogg and Theresa Griffin, MEP

Maros Sefcovic - European Commission Vice President

Lord Mogg-CEER President

Monique Goyens (BEUC Director), Lord Mogg (CEER President)

and Mr Sefcovic (European Commission Vice President)rst Session

Philip Lewis, VaasaETT

Lord Mogg and Maros Sefcovic, Vice-President, European Commission

Session 1- Listening to Consumers

Session 2, Empowering Consumers

Session 3 - Engaging Consumers

CEER Customer Conference Audience