Customer Workshop

The 2nd Customer Focus Group meeting took place on 11-12 October 2005. On 11 October, invited stakeholders presented their positions on customer issues.

Workshop Documents

E05-WS-01-01
Draft Agenda of the Workshop
Customer Focus Group Document E05-CFG-02-01

E05-WS-01-02
"Customer Issues"
Patrick Rousseaux, European Commission, DG TREN, Principal Administrator

E05-WS-01-03
Chrysoula Argyriou, European Commission, DG TREN

E05-WS-01-04
Status Reports
Asta Sihvonen Punkka, ERGEG Customer Foucs Group Chair

E05-WS-01-05
"Customer protection and switching - present status and the areas for improvement in the retail electricity market"
Eurelectric, Retail Markets

E05-WS-01-06
"Customer protection and switching in the domestic gas market"
David Johnson, Eurogas

E05-WS-01-07
"The Distributor Viewpoint to Supplier Switching"
GEODE

E05-WS-01-08
Gert de Block, CEDEC, Secretary General

E05-WS-01-09
"Global Switching Behaviour - Trends and Explanations"
Philippe E. Lewis, VaasaEmg, Group Director

E05-WS-01-10
"Energy liberalisation - The Consumer's perspective"
Dominique Forest, BEUC, Senior Economic Advisor

E05-WS-01-11
"Keeping your eye on the ball - The unesxpected consequences of liberalisation"
Carole Pitkeathly, Energywatch

E05-WS-01-12
Karima Björk, Svensk Energi