Search publications
Customers
E10-RMF-27-03
GGP on Indicators for Retail Market Monitoring for Electricity and Gas
The Draft GGP on Retail Market Monitoring for Electricity and Gas were issued for public consultation in spring 2010. To view the consultation documents, please click here...
Customers
E10-CEM-34-03
Status Review of End-User Price Regulation as of 1 January 2010
This Status Review is a follow-up to ERGEG’s 2007 Position Paper of End-user Energy Price Regulation and ERGEG’s Status Review of End-User Price Regulation as of 1 July 2008. The report provides a...
Customers
E10-CEM-36-03
Status Review of the Implementation of EC Good Practice Guidance for Billing
Following the presentation by the European Commission of its Good Practice Guidance for Billing at the 2nd London Forum in 2009, the Forum asked ERGEG “to provide a short monitoring report at the ne...
Customers
E10-CEM-33-05
GGP on Customer Complaint Handling, Reporting and Classification
The Draft GGP on complaint handling, reporting and classification were issued for public consultation in 2009. To view the consultation documents, please click here...
Customers
E09-RMF-17-03
Status Review on Regulatory Aspects of Smart Metering (Electricity and Gas) as of May 2009
This ERGEG Status Review provides an overview of the state of play regarding the introduction of smart meters in ERGEG member and observer countries. The report examines the issue from a regulatory pe...
Customers
E09-CEM-26-04
Status review of the definitions of vulnerable customer, default supplier and supplier of last resort
This report provides an analysis of the state of play in the ERGEG member and observer countries as regards these issues and Article 3 obligations in the Electricity and Gas Directives (2003/54/EC and...
Customers
E08-CPR-21-05
ERGEG Status Review of End-user Price Regulation as of 1 July 2008
This Status Review is a follow-up to ERGEG’s July 2007 Position Paper on End-user Energy Price Regulation which called for the removal of regulated prices and for Member States to publish (by July 2...
Customers
E08-CPR-20-03
Transposition of Consumer Rights Monitoring Report
Upon a request from the European Commission, European Energy Regulators have conducted a monitoring exercise of the transposition of European Union (EU) energy consumer rights provisions as set out in...
Customers
E08-RMF-10-04
Status Review Supplier Switching Process Electricity and Gas markets- Five case studies
This report monitors the transposition of supplier switching Best Practice Propositions (BPPs) in the electricity and gas retail markets. The report is based on five case studies. Five countries where...
Customers
E07-RMF-06-03
Obstacles to Supplier Switching in the Electricity Retail Market: Guidelines of Good Practice and Status Review
Based on previous ERGEG reports on supplier switching and market organisation and a survey in a majority of the ERGEG Members and Observers, this ERGEG report examines the status of market opening in...
Customers
E07-RMF-04-03
ERGEG Position Paper on Smart Metering with a Focus on Electricity Regulation
Starting with the analysis of existing or planned smart metering schemes, this document lists some recommendations for regulators and some policy options adoptable by them, according to both types of...
Customers
E07-CFG-15-03
ERGEG’s response to the EC’s public consultation “Towards a European Charter of the Rights of Energy Consumers”
ERGEG's response to the European Commission’s public consultation document "Towards a European Charter of the Rights of Energy Consumers", welcomes the Commission's initiative to address the need fo...
Customers
E07-CPR-10-03
ERGEG Position Paper on End-user Price Regulation
Following its June 2007 status review of end-user price regulation among EU Member States, this ERGEG Position Paper presents the following messages:
Regulated end-user energy prices distort th...
Customers
E07-CPR-08-04
Status review on end user prices regulation
ERGEG has reviewed the status of end-user price regulation for electricity and natural gas in EU27. The survey assesses the effects on market functioning of Member States' maintaining regulated energy...
Customers
E06-CSW-05-03
GGP and Status Review – Obstacles to switching in the gas retail market
These Guidelines of Good Practice and accompanying Status Review present additional recommendations to the three sets of best practice propositions (BPPs) presented by ERGEG in 2006. They bring forwar...
Customers
E06-CPR-04-03
ERGEG Customer Information Handbook
In the framework of the opening of residential electricity and natural gas markets for all European countries from 1 July 2007, ERGEG carried out a survey on Pre-Contractual Information (PCI). The mai...
Customers
E05-CFG-03-05
Customers
E05-CFG-03-04
Customers
E05-CFG-02-05
Customers
E05-CFG-02-06
Customers
E05-CFG-02-07