October 2016

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  Issue: October 2016

  Feature | Public Consultations & Events | Publications | International | Training


Plenty of treats in store this Halloween for all network engineers. Just published is the CEER quality of supply benchmarking report (featured below). For the first time, this 6th edition monitors gas as well as electricity quality. The report is bursting with data (such as the number and frequency of interruptions or the time it takes to restore a connection), case studies and recommendations to further improve the quality of supply regulation. Also published is our paper on the TSO-DSO future relationship.

Don’t worry if you missed our workshop on power losses. It is captured on video. Also online are our presentations to the European Gas Regulatory Forum (Madrid Forum) on removing barriers to LNG and storage, and on gas quality.  Register now for the (9 Nov) launch event of the ACER-CEER Market Monitoring Report.

Halloween night (31 Oct) is the deadline to submit to the ICER Chronicle an article or your story as a woman in the energy sector (see international section below).   

CEER reinforces the quality of energy supply to consumers through benchmarking

CEER has published its 6th Quality of Supply Benchmarking Report.
What’s in the Report?

The report contains data (from 30 countries) on key metric such the number and duration of interruptions, and the speed and accuracy with which customer requests (e.g. the return of supply) are handled (commercial quality).

On the electricity side, it monitors availability or “continuity” of supply, technical properties (voltage quality) and the speed and accuracy with which customer requests are handled (commercial quality). It also covers gas supply (technical operational quality), composition (natural gas quality) and gas commercial quality.

The reports includes case studies and recommendations of good regulatory practices that could be adopted so that network operators deliver a good quality of energy supply to customers.

Why does CEER benchmark the quality of energy supply and customer service?
The CEER quality of supply benchmarking reports are an invaluable resource of data that regulators can use to monitor the performance of network companies in electricity and gas markets.  These reports contribute to a better understanding of the quality supply levels and policy in Europe and beyond. Through such benchmarking, CEER spreads best practice quality of supply regulation.

The general goal of the quality of supply regulation is to guarantee a good level of continuity of supply, voltage quality, gas quality and good services for consumers (called commercial quality) across Europe. Hence, monitoring quality of supply helps to further CEER’s customer-oriented vision of energy markets that put consumers first.

Key findings
The report finds an increased focus by energy regulators on the quality of customer services and greater harmonisation in the commercial quality indicators being used across countries.  Smart meter roll-out is also facilitating commercial quality regulation.

CEER finds that more than half of the (30) countries who responded have reward or penalty schemes or incentives to optimise the continuity of electricity supply on a system level. For electricity, compensation schemes at single-user level apply in more than half the countries.

CEER recommends strongly that regulators put in place:
-  adequate incentive schemes in order to maintain or improve continuity of supply levels
- greater protection through Guarantees Indicators with automatic compensation payments to network users when quality standards are not met.

Public Consultations & Events

Visit our website to be updated on our future consultationsand events.


•    CEER 6th Benchmarking Report on the Quality of Electricity and Gas Supply (and press release)
•    CEER Position Paper on the future DSO and TSO Relationship


Call for articles and women in energy stories for the ICER Chronicle. Deadline: 31 October.


Training for regulators


Tel: +322 788 7330 or
+ 32 484 668 599