One of the main findings of this report is that the energy sector demonstrated its resilience throughout the pandemic. Energy demand and market prices receded in several countries but the system as such continued operating. To protect consumers in a context of business closures and income losses, the majority of jurisdictions made sure that consumers would not be disconnected in the case of unpaid energy bills. Moreover, governments agreed on providing other support to households and businesses, which in most cases did not directly target the energy sector. At the time the report was released, the pandemic’s impact on energy suppliers and network operators was not fully clear yet, notably in terms of unpaid bills and loss in tariff revenue. In the chapter “Lessons learnt and good practices”, energy national regulatory authorities (NRAs) flagged the importance of a swift and complete exchange of information with all stakeholders (government, network operators etc.) and the acceleration of digitalisation and remote operations in the energy sector to tackle the crisis. Furthermore, they highlighted the moratorium on disconnections as the most effective measure to support consumers throughout the crisis.
The ad hoc working group's next report on the pandemic's impact on the energy market as a whole and on energy companies in particular is expected to be published in December 2021.
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