E06-PC-07: Customer Issues

ERGEG Public Consultation 2006/03/01 - 2006/04/28

Background

On 1st March 2006, ERGEG launched a public consultation on three (3) Best Practice Propositions respectively dealing with Customer Protection, the Supplier Switching Process and Transparency of Prices in view of the opening of retail markets (household customers and small enterprises) to competition in July 2007. The Propositions identify strategic priorities, highlight best practice, make recommendations and establish basic principles for each subject.

ERGEG invites stakeholders to comment on issues raised in these texts and in particular to the items highlighted in the summary of each Proposition. Following the termination of the public consultation period, ERGEG will publish all comments received from stakeholders.

If a respondent would like ERGEG to treat their contribution with confidentiality then this must be explicitly mentioned in their submission.

Any comments should be received by 28th April 2006 and should be sent by email to: merbestpractice@ergeg.org

Any question to this document should in the first instance be directed to:

Mrs Una Shortall
Email: una.shortall@ceer.eu
Tel. +32 2 788 73 30
Fax +32 2 788 73 50