The CEER work programme 2012 is the result of a public consultation. The purpose of the consultation is to increase transparency and to provide us with valuable feedback from stakeholders which helps shape our priorities.
Stakeholders vote on CEER’s priorities using online voting
CEER received strong support for our proposed 2012 objectives from the 15 respondents who participated in the consultation. For the first time, stakeholders had the opportunity to vote online on each of CEER’s specific deliverables. A table in the Evaluation of Responses to the 2012 WP consultation shows the results of stakeholders’ ranking of the importance of individual deliverables.
What are the priorities of the CEER 2012 Work Programme?
o Development by CEER of a customer vision of energy markets
o Market development consistent with the objectives of an Internal Energy Market by 2014
o Further development of the regulatory framework
o Monitoring markets and implementation
o International cooperation and dialogue
CEER embeds customer issues across our work
Discrete customer deliverables were always a key part of our annual work programme. For example, during 2012, CEER will undertake several strands of work which promote efficient retail markets. What is new in 2012 is that CEER has adapted its overall approach, embedding customer issues throughout our work:
o There will be a customer perspective in all CEER documents,
o There will be specific customer session in workshops organised by CEER and we will have a dedicated customer event in June;
o CEER will single out the voice of customer organisations in our own consultations.
CEER will champion customers’ interests and seek to place consumers at the heart of EU energy policy
We need to have a better understanding of customers’ needs and wants. CEER is looking to others to help inform our knowledge. Already at the London Forum (last October), CEER President, Lord Mogg called on Forum participants to identify their priorities for the Internal Energy Market (IEM) so that the IEM will work for customers, asking for concrete ideas (i.e. beyond generalisations) on actions to be taken.
In 2012, CEER will start a process to build a 2020 customer vision of Europe’s energy market in dialogue with stakeholders. Watch out for our customer event in June, when we will launch our initial thinking.