2nd Citizens' Energy Forum

29-30 September 2009



Regulatory aspects of smart metering in electricity & gas – European status review
by Mrs Patricia de Suzzoni

DSO as market facilitator
by Mr Johannes Mayer and Mr Karsten Bourwieg

Advice on Customer Complaint Handling, Reporting and Classification
by Mr André Piérard

Definitions of vulnerable customers, default supplier and supplier of last resort - European Status Review
by Mrs Christina Veigl-Guthann