3rd Citizens' Energy Forum

21-22 October 2010



Complaint handling: results of ERGEG public consultation and stakeholder conference
by Mr A. Piérard

Implementation of EC GGP for Billing
by Mrs U. Zeilinger

Draft Guidelines of Good Practice on regulatory aspects of smart metering
by Mrs P. de Suzzoni

Customer empowerment through retail market monitoring
by Mrs M. Liikanen and Mrs C. Egginton