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4th Citizens' Energy Forum
26-27 October 2011
Programme
Conclusions
Lord Mogg's speech
Status Review of the implementation of the GGPs on Complaint Handling, Reporting and Classification
CEER draft advice on price comparison tools
Benchmarking Report on roles & responsibilities of NRAs in customer empowerment and protection as of 1st January 2011
Guidelines of Good Practice on Retail market design with a focus on supplier switching and billing
Final Guidelines of Good Practice on regulatory aspects of smart metering
CEER Draft Advice on the take-off of a demand response electricity market with smart meters