CEER's Annual Customer Conference represented our focus on customers within CEER. Its aim was to further strengthen the collaboration between National Regulatory Authorities (NRAs) and consumer bodies and to exchange views and experiences with relevant stakeholders on the most prominent consumer issues.
"Consumers as key energy market players" were the central focus of the 2016 CEER Customer Conference, which presents an opportunity to concentrate on the actions needed to deliver the Energy Union "New Deal" to consumers.
Participants explored the ways in which consumers themselves can contribute to the energy transition by taking on a more active role in the market. For this change to take place, consumers must be aware of the existing possibilities and empowered to actively engage.
The event took the format of interactive panel discussions focusing on three key steps: listening to consumers; empowering consumers; and engaging consumers to play an active role as key energy market players.