Policy Paper
Reference: C14-RMF-62-04

Advice on the quality of electricity and gas distribution services

This CEER document presents recommendations from a customer perspective on regulating the quality of distribution services by the DSO, with a focus on connection, disconnection and maintenance. The recommendations relate to the quality levels of services provided to household customers. They do not focus on technical requirements. The recommendations set long-term targets that are ambitious but remain realistic because they represent existing practices in some Member States. Implementation of the recommendations should take account of the costs and benefits incurred by DSOs or other market players which ultimately will be passed through to customers.