Customers
CEER envisions a future where consumers have access to clear and reliable information and tools, enabling them to make sustainable choices that support well-functioning and affordable energy markets.
We are dedicated to ensuring consumer protection, security of supply, and the mitigation of energy poverty, while guaranteeing consumer rights. Leading efforts to empower consumers, our aim is to help them benefit from efficient energy retail markets.
Monitoring consumer protection and competitive retail markets is a key focus, with a particular emphasis on enabling consumers to engage more effectively in the context of high energy prices. CEER is committed to advancing consumer empowerment and ensuring that energy markets remain competitive and accessible to all.
In collaboration with the European Consumer Organisation (BEUC), CEER works to implement the ASPIRE Principles of the 2030 Vision for Energy Consumers.
In particular, CEER experts examine:
- New developments and trends on consumer empowerment and protection, as well as market functioning based on CEER National Indicators, in European energy markets (joint ACER/CEER Market Monitoring Report).
- Progress toward achieving well-functioning retail energy markets by 2025 (Roadmap to 2025 for Well-Functioning Retail Energy Markets).
- Consumer engagement and access to energy markets.
- New (green) offers in the energy market and promoting trustworthy information for all consumers.
- The assessment and review of the joint CEER/BEUC Vision 2020 for Europe’s energy customers.
- Review of the CEER’s 2017 metrics to evaluate the functioning of national retail energy markets (CEER 2017 Handbook for National Energy Regulators – How to assess retail market functioning)
Other projects
- Partnership for the Enforcement of European Rights (PEER)
- Digital Comparison Tools
- Bundled Products
Our experts
- Jana Haasová, Co-Chair of the Customers and Retail Markets Working Group
- Natalie McCoy, Co-Chair of the Customers and Retail Markets Working Group
- Christelle Heng, Chair of the Customer Empowerment Workstream
- Jan Willem Tempelaar, Co-Chair of the Customer Empowerment Workstream
- Mattias Johansson, Chair of the Monitoring Retail Markets Workstream
- Pamela Boeri, Chair of the Retail Markets Roadmap Workstream
