Reference: C23-CEM-153-01

Guidelines of Good Practice on Trustworthy Green Offers and Consumer Protection Against Misleading Marketing Practices

CEER has updated its advice on customer information on sources of electricity (published in 2015). This should enable customers to make a well-informed choice about their energy supply, based on reliable and consistent information they can trust. With these updated recommendations, CEER enables European consumers to have a powerful role in driving the decarbonisation agenda and to become increasingly deliberate in their choices about what kind of energy they consume and which proportion of their needs is sourced from renewable generation.