Publications

Report

Guidelines of Good Practice on Trustworthy Green Offers and Consumer Protection Against Misleading Marketing Practices

CEER has updated its advice on customer information on sources of electricity (published in 2015). This should enable customers to make a well-informed choice about their energy supply, based on relia...
Report

CEER Roadmap to 2025 Well-Functioning Retail Energy Markets: 2022 Self-Assessment Status Report

The 2022 Self-Assessment Status Report is part of the Roadmap to 2025 Well-Functioning Retail Energy Markets. The aim of this annual exercise is to assess the functioning of national energy retail mar...
Report

Digitalisation as a Driver for Better Retail Market Functioning

Drawing from the CEER’s and the European Consumer Organisation´s (BEUC’s) “2030 Vision for Energy Consumers: LET´S ASPIRE!”, this paper presents CEER’s views on digitalisation challenges f...
Report

Joint Common Principles for Enhanced Consumer Protection this Winter

In a common effort supported and initiated by the European Commission, CEER, BEUC, Eurelectric, Eurogas, EER, EU DSO Entity, E.DSO, GEODE and CEDEC encourage companies, regulators and consumer organis...
Report

Renewal of Joint Common Principles for Enhanced Consumer Protection this Winter

Building on the success of the joint declaration signed in December 2022, CEER, BEUC, Eurelectric, Eurogas, EER, EU DSO Entity, E.DSO, GEODE and CEDEC, renew their commitment to encourage companies, r...
Report

Guidelines of Good Practice on Future-proof Comparison Tools in the Energy Sector

This is the second update of the CEER Guidelines of Good Practice for Future-proof Comparison Tools. This report puts forward a set of 20 updated recommendations on best market practices concerning en...
Report

CEER Roadmap to 2025 Well-Functioning Retail Energy Markets 2020 Self-Assessment Status Report

This is the third status report done by CEER, with the present report based on data from the self-assessment performed in 23 European countries. The main purpose is to share experiences and showcase t...
Report

CEER Report on Billing Issues in the Clean Energy for All Europeans Package

C19-CRM-CEM-132-03, 23This CEER report (C19-CRM-CEM-132-03) presents an overview of the changes to billing and billing information for electricity customers introduced by the Clean Energy Package (CEP...
Report

Self-Assessment Status Report 2019 for the Roadmap to 2025 Well-Functioning Retail Energy Markets

This status report uses the framework developed by CEER in its Roadmap to 2025 Well-Functioning Retail Energy Markets. This Roadmap analyses 25 metrics developed in CEER’s 2017 Handbook for National...
Report

CEER response to the Commission’s public consultation on the New Consumer Agenda

This CEER document shares with the public CEER’s 6 October 2020 response to the European Commission’s Public Consultation on the EU’s new ‘consumer agenda’...
Report

CEER-BEUC 2030 Vision for Energy Consumers: LET’S ASPIRE!

CEER and the European Consumer Organisation (BEUC) have renewed our Vision for Energy Consumers with a horizon to 2030. Looking ahead to 2030 and the EU’s 2050 sustainability and climate neutrality...
Policy Paper

CEER Recommendations on Dynamic Price Implementation

This document presents CEER’s recommendations on dynamic price implementation, with a view to transposition into national laws of the provisions in Directive (EU) 2019/944 of 5 June 2019, on common...
Report

CEER Monitoring Report on the Performance of European Retail Markets in 2018

The main objective of this CEER report on retail energy markets is to provide further analysis on some of the most important aspects of retail markets, allowing a more in-depth and comprehensive under...
Report

Self-Assessment Status Report 2018 for the Roadmap to 2025 Well-Functioning Retail Energy Markets

This Status Report reviews national regulatory authorities’ (NRAs’) use the framework developed by CEER in its Roadmap to 2025 Well-Functioning Retail Energy Markets. NRAs have used 25 metrics dev...
Report

Implementing Consumer Rights in the Clean Energy for All Europeans Package

This CEER report provides case studies on already-existing national solutions regarding the empowerment of consumer rights in the Directive. The seven case studies address issues that arise throughout...
Report

Implementing Technology that Benefits Consumers in the Clean Energy for All Europeans Package

This CEER report seeks to contribute to a heightened awareness and understanding of the new provisions adopted in the recast Electricity Directive, with a view to facilitating their implementation and...
Report

CEER Monitoring Report on the Performance of European Retail Markets in 2017

The main objective of this CEER report on retail energy markets is to provide further analysis on some of the most important aspects of retail markets, allowing a more in-depth and comprehensive under...
Policy Paper

CEER Key Positions on the “New Deal for Consumers”, on the Proposed Directive on Better Enforcement and Modernisation of EU Consumer Protection Rules

This response paper gives CEER's views on enhancements of the proposed "Directive on Better Enforcement and Modernisation of EU Consumer Protection Rules", with a particular focus on bundled products,...
Report

Report on Smart Technology Development

This report identifies emerging trends, technologies and business models in the energy sector, that may have a significant impact on the functioning of the retail market and assesses the potential nee...
Report

Roadmap to 2025 Well-Functioning Retail Energy Markets

This paper provides a guide for National Regulatory Authorities (NRAs) on how to proceed in the coming years in their path toward achieving well-functioning retail energy markets. It outlines key step...
Report

Guidelines of Good Practice on Comparison Tools in the New Energy Market Design – Updated Recommendations

In July 2012, the CEER Guidelines of Good Practice (GGP) on Price Comparison Tools presented 14 recommendations for energy price comparison tools which covered the following themes: independence, tran...
Report

Retail Market Monitoring Report

This document seeks to support the findings of ACER/CEER’s position paper “Energy Regulation: A Bridge to 2025”. Therefore, the report shall deliver an overview on the recent retail markets deve...
Report
Report