Policy Paper
Reference: C11-RMC-46-03

CEER submission to European Commission Consultation on Alternative Dispute Resolution (ADR)

European energy regulators welcome the opportunity to contribute to the Commisson's work on ADR. The CEER response underlines the regulators' views as regards energy consumers - focusing on our recommendations on complaint handling and dispute resolution from the ERGEG 2010 GGP on complaint handling, reporting and classification (ref. E10-CEM-33-05).