Reference: C12-CEM-54-03

Guidelines of Good Practice on Price Comparison Tools

This document presents the final 14 recommendations for price comparison tools which cover the following themes: independence, transparency, exhaustiveness, clarity and comprehensibility, correct and accurate, user-friendliness, accessibility and customer empowerment.

These final recommendations are being made to Member States, NRAs, public bodies, customer organisations, PCT providers and energy suppliers. The Draft Advice on Price Comparison Tools was issued for public consultation in October 2011.