Reference: E09-CEM-26-04

Status review of the definitions of vulnerable customer, default supplier and supplier of last resort

This report provides an analysis of the state of play in the ERGEG member and observer countries as regards these issues and Article 3 obligations in the Electricity and Gas Directives (2003/54/EC and Directive 2003/55/EC, respectively). This work was undertaken following a request from the first Citizens’ Energy Forum in London in October 2008.