Reference: E08-CPR-20-03

Transposition of Consumer Rights Monitoring Report

Upon a request from the European Commission, European Energy Regulators have conducted a monitoring exercise of the transposition of European Union (EU) energy consumer rights provisions as set out in EU energy legislation. Article 3 and especially Annex A of the EU's Electricity (2003/54/EC) and Gas Directives (2003/55/EC) address the core aspects of consumer issues within the liberalisation framework. This paper provides an overview of the level of customer protection and information in Member States in light of liberalised energy markets.